Customer Service Outsourcing to Mexico, Made Simple.
Cost-effective and high-performance customer service solutions designed for your growth
Rated 4.9/5 Stars
Rated 5/5 Stars
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A Seamless Extension of Your Team
We help you build a dedicated remote customer service team in Mexico, selecting the top 1% of candidates for your business. You choose the best fit, while we handle payroll, compliance, and admin—so you can focus on what matters: growing your business.
The FTalent Benefits
Cost Savings
Reduce labor costs by up to 40%
Pre-Vetted Talent
Our talents are vetted, certified, and highly experienced
Flexible
Easily expand your team as your business grows
No Lock-In Contracts
Cancel anytime
No Set Up Fees
Recruiting is free
Flexible Shifts
Talents available 24/7
How It Works
We customize our solutions to address your unique challenges and goals, providing a comprehensive outsourcing strategy—complete with the right talent, technology, and timing—to propel your business forward. Here’s how we do it in 4 simple steps:
1. Deep dive into your goals and hiring needs
We start with a detailed consultation to understand your business goals, customer service challenges, and hiring requirements.
2. We introduce you the top 1% of Talent
Our team sources and pre-vets candidates based on your specific needs, ensuring you get top-tier professionals.
3. Selection
We present you with the best candidates, and you make the final selection. Your team, your choice.
4. Post-Hire Support
From payroll to compliance, we handle all administrative tasks so you can focus on growing your business.
Why Outsource to Mexico?
- Skilled Workforce
- Lower Costs
- Same Time Zone
- Cultural Alignment
- Stable Business Environment
What Success Looks Like
Frequently asked questions
Why choose FTalent?
We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.
Can I interview and select my team members?
Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.
Do you offer multilingual support?
Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.
How does the hiring process work?
We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.
How long does it take to get started?
Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.
Will I be responsible for complying with Mexican labor laws?
No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.