Solutions

Customer Experience Outsourcing

Access Skilled Talent

Hire top-tier professionals with experience in customer support, ensuring high-quality interactions.

Seamless Integration

Your team works within your existing systems, tools, and workflows—just like an in-house department.

Flexible & Scalable

Scale your team up or down based on demand, seasonal peaks, or business growth.

Deliver Outstanding Customer Experiences with Top Talent

Your customers expect fast, efficient, and personalized support. We help you build a high-performing customer experience team by connecting you with skilled professionals who integrate seamlessly into your operations. You stay in full control of management while we handle recruitment, onboarding, and compliance.

What Makes Our Customer Experience Solution Different?

We connect you with top-tier professionals who understand your industry and customer expectations.

Whether you need full-time, part-time, or multilingual agents, we help you find the perfect match.

We handle the legal and administrative burden so you can focus on growing your business.

Our structured hiring process ensures fast onboarding and seamless integration with your team.

The FTalent Benefits

Cost Savings

Reduce labor costs by up to 40%

Pre-Vetted Talent

Our talents are vetted, certified, and highly experienced

Flexible

Easily expand your team as your business grows

No Lock-In Contracts

Cancel anytime

No Set Up Fees

Recruiting is free

Flexible Shifts

Talents available 24/7

What Success Looks Like

FTalent helped us find exceptional remote customer service agents who quickly integrated into our team. Their responsiveness and professionalism have significantly improved our customer satisfaction rates. I highly recommend their services.
Emily Johnson
TechShop
Hiring sales agents through FTalent was a game-changer for our business. The quality of candidates was impressive, and the recruitment process was seamless. Our new agents are achieving great results!
Michael Roberts
SalesPro
FTalent's recruitment process was efficient and effective. We hired top-notch remote sales agents who have already driven increased sales for our company. Their expertise is invaluable.
David Kim
HomeComfort
We needed bilingual support for our customer service team, and FTalent delivered. The candidates they provided are not only skilled but also culturally aligned with our brand. A fantastic experience!
Sofia Lee
GreenGoods
FTalent’s recruitment process was seamless. They helped us hire remote sales agents who quickly boosted our revenue. Highly recommend their expertise!
Tommie Lakin
Summit Solutions
Thanks to FTalent, we’ve built a team of remote call center agents who are both professional and productive. Their support has been invaluable in scaling our operations.
Olivia Brown
SwiftCall Support

Frequently asked questions

Why choose FTalent?

We specialize in building high-quality customer service teams in Mexico with top 1% talent, ensuring cost savings of up to 40% while handling all administrative tasks, payroll, and compliance.

Can I interview and select my team members?

Yes, after we shortlist top candidates, you can interview them via Zoom, Google Meet, or Microsoft Teams to ensure they’re the right fit for your team.

Do you offer multilingual support?

Yes, our agents are fluent in English, Spanish, and other languages depending on your business needs.

How does the hiring process work?

We source, screen, and present the best candidates based on your requirements. You make the final selection, and we take care of onboarding, payroll, and legal compliance.

How long does it take to get started?

Once we receive your requirements, the hiring process typically takes 1-2 weeks, allowing you to scale your team quickly and efficiently.

Will I be responsible for complying with Mexican labor laws?

No, FTalent is the legal employer of the employee, so we take on all responsibilities related to local labor laws. While you supervise the employee, you have no liability regarding employment.